Executive workspace
Distribution
Are releases getting out on time — and what revenue is at risk when they are not?
Latest source update 6m ago · October month to date through 28 Oct
Distribution priorities
Clear overdue releases and repair the upload-to-delivery journey before sending more artists into it.
October month to date through 28 Oct
214 releases past SLA
older than 72 hours
68% reach delivery
of artists who upload
21.8% QC rejected
top cause: artwork mismatch
Delivery backlog
353
Oldest 2158h
Submitted in the last 90 days and not yet delivered. 751 older stuck records excluded
CadenceMuneet6m ago
Time to delivery
3 h
Median vs 48h SLAtarget 48 h
Submit to delivered, 5,351 releases this month
CadenceMuneet6m ago
SLA breach rate
20.9%
This month so far
Delivered more than 48h after submission
CadenceMuneet6m ago
Upload → delivered
68%
New uploaders with a delivered release
675 of 2,129 first-time uploaders (7–90 days ago) never got a release delivered
CadenceMuneet6m ago
Delivery backlog ageing
Releases waiting on delivery; anything older than 72 hours has breached the service level agreement
76
<24h
51
24–48h
12
48–72h
214
>72h
Recovery action: Prioritise the 214 releases older than 72 hours first. The oldest has waited 2158h; Muneet should confirm a daily clearance plan and escalation owner until the backlog is below target.
Streams by DSP
28 days to 25 Oct (DSP reports land 2–3 days late); change versus the 28 days before
Facebook
1110.0M
TikTok Music
191.8M
YouTube Music
26.5M
Spotify
20.2M
Apple Music
0.6M
Others
0.5M
Facebook +8274.2%TikTok Music -12.5%YouTube Music -76.4%Spotify -18.9%Apple Music -47.2%Others +10.4%
Check before quoting: Facebook +8274% vs the previous 28 days. A move this size usually means the DSP changed what it reports (for example, counting Facebook and Instagram usage), not real growth. Confirm with the data team before quoting these streams or their share.
Activation leak: only 68% of artists who upload reach a live release, so roughly 32% do not complete the journey. Review upload validation, review-queue communication, and the first-release checklist before increasing artist acquisition.
Catalogue & revenue
October month to date through 28 Oct; catalogue quality and royalty economics
Catalogue size
65,805
Live tracks · 53,570 releases
CadenceMuneet6m ago
Active tracks (30d)
4,407
1,000+ streams, 30 days to 25 Oct
NeumetaMuneet51m ago
Revenue per release
₹8,400▲ +4.2%
LTM royalty / live releases
Custom REST APIdummy dataFinance
QC rejection rate
21.8%
This month so far · top: artwork mismatch
1,517 of 6,949 submitted releases sent back. Custom QC note 702, artwork mismatch 159, fingerprint match 112, legal names 82, role not specified 57
CadenceMuneet6m ago
Quality action: QC rejection is 21.8%, with artwork mismatch the leading issue. Add pre-submit validation and publish examples of acceptable artwork specifications to reduce avoidable rework.
Support
October month to date through 28 Oct; Freshdesk service health, not just ticket volume
Open tickets
533
129 high or urgent
262 of these are waiting on the artist's reply
FreshdeskMuneet51m ago
First response time
12.2 h
Median, last 7 days
732 of 854 inbound tickets answered so far. Calendar hours; outbound QC mails excluded
FreshdeskMuneet51m ago
Tickets per 100 releases
47.4
This month so far
3,297 inbound tickets ÷ 6,949 releases submitted. Outbound QC mails excluded
FreshdeskMuneet51m ago
CSAT
2.0
Avg of 1 rating, last 30 days, /5
Too few survey responses to judge. Check the CSAT survey goes out when tickets resolve
FreshdeskMuneet51m ago
Top ticket drivers
Support-form sub-category, last 7 full days. Product and operations signals, not just support volume
| Driver | Tickets | vs prior 7d |
|---|---|---|
| Other Queries | 182 | +6.4% |
| Youtube OAC | 134 | +3.1% |
| Release Status Non Delivered | 58 | +1.8% |
| Release Takedown | 56 | -11.1% |
| Release Status | 47 | -7.8% |
Next action: “Other Queries” is the largest driver (182 tickets). Assign its root-cause fix to the product and operations owners, then track the ticket count weekly.